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Our major premise is to give our customers the best service, always looking for the easiest and most convenient formula to purchase through our online store, with the goal of making it an experience and enjoy buying your favourite items in a unique way <3

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RETURNS & EXCHANGES

You can EXCHANGE your item for another of equal or higher amount or size, or obtain a VOUCHER without an expiration date for its amount, as well as a RETURN.

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The article must be:

-In perfect condition.

-With its original packaging.

-Within a period of not more than 14 calendar days from the purchase date.


Please contact us at pedidos@mukhas.com, and inform about the exchange request. 

*All the exchanges will be under the responsibility and charge of the buyer.

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WARRANTY

Our products are manufactured with high quality natural materials, however, we could deliver a defective product due to the artisan process.

In case of supplying a DEFECTIVE PRODUCT, Mukhas Collection will replace the article with a new one.

Please, contact us at pedidos@mukhas.com within 24h since order reception. 

*Warranty will be under our responsibility and charge.

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NATURAL PRODUCT WEAR

For Mukhas Collection® quality in everything we design and manufacture is a must, and we take it very seriously. But, natural wear of our items, misuse of the product, or negligence, can occur. We do not refund the cost of the product for this reasons. The natural wear of a product depends on the use and care given to it, and we do not accept reparations or exchanges for this reason. Thanks for the comprehension.

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